Ready to upgrade? Schedule a quick call with our Premium Plans team.
NEW
Revenue Making
Opportunity
Upgrade Your Residents, Boost Your Revenue
With Luxer One Premium Plans Everyone Wins
Residents Experience:
- Comprehensive Package Tracking
- Expanded Flexibility with Household Accounts
- Exclusive Discounts with Premium Perks
Properties Enjoy:
- Reliable Recurring Revenue
- Offset Support Costs
- Timely Pick-up Increase
A hands-free partnership
We handle billing, collection, administration and the revenue split, and you collect a monthly check!
Choose the Plan That Works for You
FAQS
The Premium Property Plan is an upgraded service package that provides residents with exclusive features such as Premium Perks, faster returns, household access, and package tracking through the Luxer One mobile app.
If your property is enrolled, your residents will see a pop-up screen in their app displaying the plan details. You can also confirm your enrollment status by checking your property’s Luxer One dashboard or contacting your account representative.
Premium Perks include special discounts and offers from select partners. If your property is enrolled, residents will automatically receive emails with details on how to redeem these perks.
Residents must collect their packages within 48 hours of delivery. After that, a $5 per day fee applies. If a package remains uncollected for 7 days, it is returned to the sender, and an additional $10 fee is charged once the package is picked up from the delivery carrier.
For properties on the $10 or $15 plan, residents can add up to 3 household members to receive package notifications and an access code for pickup via email. This feature allows family members or roommates to collect their own packages without needing the app. You will be able to see what household members are added in your Building Manager Dashboard on the Recipient's tab.
Residents can connect their Gmail account in the Luxer One app to enable automatic package tracking. The system scans for shipping details and notifies residents when a package is on the way, even if it’s not being delivered through the Luxer One system.
Properties enrolled in the $15 plan allow residents to drop off returns directly in the locker system using the mobile app. The process requires no box or label—Luxer One handles the rest.
No, the policy applies to all residents at properties enrolled in Premium Plans. To avoid fees, residents should pick up their packages within the 48-hour window. This will help your lockers and/or package room remain available for all resident deliveries.
It’s a property plan that your property offers that gives you access to exclusive features like Premium Perks, faster returns, household access, and package tracking—all through the Luxer One mobile app.
You’ll see a pop up screen in your app showing your property’s plan details. If you don’t see one, your property may not be enrolled yet.
Premium Perks are exclusive offers and discounts from select partners. If your property is enrolled, you’ll get access to these perks via email.
You’ll need to pick up your packages within 48 hours. After that, a $5 per day fee applies. If uncollected by day 7, the package is returned to sender and an additional $10 fee is applied.
If your property is on a $10 or $15 plan, you can add up to 3 household members to receive package notifications for their own packages and they will receive an access code for pickup via email. They won’t need the app—notifications are sent via email.
Connect your Gmail account in the app. We’ll scan for shipping info and notify you when a package is on the way—even for items not using the Luxer system.
With the $15 plan, you can drop off returns directly in the locker system by using the mobile app and inputting your return details. No box or label needed—we handle the rest!
No extra payment is needed from you directly. These are included as part of your property’s Premium Plan.
The policy applies to all residents at properties enrolled in Premium Plans. We recommend picking up your package within the 48-hour window to avoid fees.