LUXER ONE BLOG

How This Top University Fixed Their Student Package Problem – Without Adding Headcount

School is in session, and university mailrooms around the country are starting to panic. Freshmen are receiving their first care packages, and students are ordering supplies and books from Amazon more than ever before. Students are lined up out the door of the mailroom – and in some cases, they may need to wait 15-20 minutes just to pick up their package.

When you’re a busy college student, you don’t have 15-20 minutes to wait! For mailroom employees, they’re feeling overworked and tired of dodging complaints about the wait times.

One university in particular, a top public school in California, experienced these issues and wanted a solution. Using Luxer One, they solved their most pressing problems and future-proofed themselves from the inevitable increase in package volume in the coming years. In this case study, we interviewed this university about the process to implement Luxer One and the impact it has had on their student experience.

Don’t have time to read this now? Download a one-page PDF version of this case study.

Problem

For students at this public university, picking up packages used to mean waiting 15-20 minutes in a line that went out the door. Bottlenecks were a daily occurrence as students rushed to pick up packages in between classes.

The college’s three student-run mail centers used a shelving system that was well-organized, but time-consuming and inefficient to manage. While the mailroom staff was busy with pickups at the front counter, new deliveries would pile up in the back.

Solution

When this California school discovered package lockers as a solution, it was a lightbulb moment. Their package volume outnumbered letter mail two-to-one, and their modern problem needed a modern solution.

After a thorough RFP process, the university selected Luxer One as their locker partner. The first of their mail centers now has a Luxer Locker system that accommodates 200-250 packages per day. The system has multiple access points, including handheld touchscreens that the staff uses to make deliveries. Up to three students can simultaneously pick up from the lockers, and at the very same time, the mailroom staff can keep delivering.

The experience is streamlined and efficient—no more bottlenecks! It takes students just 45 seconds to walk in and out of the mail center with their package in hand.

This university approached their package problem with a positive, can-do attitude, and it’s paid off. Students love the lockers. With the space that the lockers have freed up, the college plans to rent out PO boxes.

As their team puts it, “Don’t be afraid of change. There’s a million ways to make something work, so get creative and create win-win situations. It’s worth it.”

Luxer One provides smart locker solutions for universities. Want to learn how we can help you manage your package problems? Reach out to a member of our team.

How to Unlock Government Funding for Food Pantries

As food insecurity continues to rise across the U.S., food pantries and food banks are being asked to do more than ever with fewer resources. But new opportunities are opening for organizations ready to modernize their approach.
From federal grants to local partnerships, government funding for food pantries has expanded in recent years to support infrastructure upgrades, technology innovation, and programs that improve equitable access to food. For many communities, that means new potential to integrate solutions like smart lockers that make food distribution safer, faster, and more accessible. But with the right preparation, you can turn this challenge into an opportunity to boost resident satisfaction and prove your property is ahead of the curve.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

How to Prepare for the Prime Day Effect on Multifamily Communities

Amazon Prime Day isn’t just a shopping holiday anymore, it’s a logistical event that reshapes how communities handle deliveries. Not to mention it feels like they add a new Prime event every year! With the October Prime Day approaching, multifamily properties should expect another surge of packages that can rival peak holiday season. For property managers and regional managers, the Prime Day effect on multifamily means crowded lobbies, strained staff, and rising resident expectations for seamless service.
But with the right preparation, you can turn this challenge into an opportunity to boost resident satisfaction and prove your property is ahead of the curve.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

IFMA World Workplace Recap: Key Takeaways for Facility Leaders

Every year, the International Facility Management Association (IFMA) hosts World Workplace, bringing together leaders, innovators, and solution providers shaping the future of our built environments. This year’s event highlighted the pressing challenges and opportunities facing facility professionals across industries. From hybrid operations to sustainability and artificial intelligence, the 2025 IFMA World Workplace Recap underscores how facility leaders are rethinking spaces, systems, and strategies to prepare for what’s next.

How Do I Find the Best Package Management Solution for My Community?

Package delivery is no longer a side task for onsite teams, it’s a daily operational challenge. With residents receiving more than ten packages a month on average and package volume growing 67% since 2019, property staff are now spending up to 10 hours a week managing deliveries. Add in the rising issue of package theft, and it’s no surprise that package management for multifamily has become a top priority.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

Are Smart Lockers Right for Your Campus?

Every move-in season, universities face a flood of packages, and it doesn’t stop there. From textbooks to tech gear to groceries, campuses handle a constant flow of deliveries and exchanges year-round. Managing it all isn’t just about storage, it’s about efficiency, ROI, and enhancing the student experience.
Below, we answer the most common questions from university leaders on how smart lockers can evolve from package management into a full-campus solution.

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